Service case
Before and after an intervention
Illustrative images of a typical intervention.
Maintenance of self-service terminals and kiosks across the North Rift: Eldoret, Kitale, Iten and Kapsabet. Every hour of terminal downtime means lost transactions and extra load on the teller desk, so we work to get the equipment available again as soon as possible. That is exactly what we work on: waiting days for a technician.
Illustrative images of a typical intervention.
The incident is logged and ranked by how critical the site is.
Remote or on-site check to identify the module at fault.
Work on the machine with the parts expected for that fault.
Service report with the parts used and the time service was restored.
Real reviews from Eldoret clients.
"Thursday route stop. Our unit has not been down over a weekend since we joined it."
"They keep a spare that matches our model. That is the whole difference for a single-terminal site."
| Alert type | Response | Cover |
|---|---|---|
| Critical: machine out of service | 4 working hours | Monday to Sunday |
| High: partial module fault | 1 working day | Monday to Saturday |
| Scheduled: preventive maintenance | Per calendar | Monthly or quarterly |
Response times are set by contract and vary with the location of the machine.
Serving Eldoret with quality materials and certified professionals.
A fixed day each week for each upcountry town.
Same or next day when the terminal cannot wait.
Servicing timed around occupancy, not office hours.
Workshop repair with a standby unit meanwhile.
Setting up new terminals at upcountry sites.
Contact us today and receive fast, professional service.
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